• For the purpose of these terms and conditions, the provider (Time & Attendance Support Services P/L) includes all registered trading names and assigned agents and resellers.
• Unless otherwise indicated or arranged, all products and services are provided following payment in full.
• Unless otherwise stated, pricing excludes GST and delivery.
• Unless otherwise stated, warranty on all products and services is 12 months.
• Prices are subject to change without notice.
• Prices are based on the provision and shipping of products within Australia by Australia Express Post.
• Non product related support is chargeable at the rate of $140 per hour or part there of at the discretion of Time & Attendance Support Services P/L.
• Hardware, returned for a refund must be undamaged, in original condition and packaging and sent by registered post at the cost of the end user. Refunds are subject to the following additional conditions.
• Software licence are non refundable.

• Returns within 30 Days : Full Refund
• Returns between 30 Days and 90 Days - Full refund at the discretion of Time and  Attendance Support Services. Less a restocking fee of 10% of the unit(s) original price.
• Product returns after 90 Days - No refund.
• Product returns due to a "change of mind" by end users are subject to the discretion of Time & Attendance and are subject to other return conditions.
• Return postage and insurance is the responsibility of the end user.

Time Clock Support - Annual Agreement

• Annual support pricing is based on contiguous 12 month support contracts.
  
• Support Agreements that have lapsed by more than 60 days will incur a 20% reinstatement fee.
• In the case of late payments, the anniversary date of the support agreement will remain at the invoice due date.
• All applicable automated software updates are subject to the device access to the internet.
• Initial training is provided at no additional cost. Training may be conducted using remote desktop sharing, e-training, recorded sessions at the discretion of   Time & Attendance Support Services P/L.
• Remedial or new user training may incur a fee at the discretion of Time & Attendance Services P/L.
• At the discretion of Time and Attendance Support Services P/L, Annual Support Increases may be applied without notification at the rate of 75% of CPI (according to the Australian Bureau of Statistics (ABS). If the rate increase is applied after multiple 12-month periods, it will be applied cumulatively.
  
  Rate increases above 75% of CPI will be notified 30 days before contract renewal.
  
  

Software Support Services - Annual Agreement

• Annual support pricing is based on contiguous 12 month support contracts.
• Support contracts that have lapsed by more than 60 days will incur a 10% reinstatement fee.
• In the case of late payments, the anniversary date of the support agreement will remain at the invoice due date.
  
• Initial training is provided at no additional cost. Training may be conducted using remote desktop sharing, e-training, recorded sessions at the discretion of Time & Attendance Support Services P/L.
• Remedial or new user training may incur a fee at the discretion of Time & Attendance Support Services P/L.
• Software version upgrades and the annual licensing fee and included in your annual support fee.
• Software licenses and support agreements are transferable subject to revision of the existing rates.
• Time and Attendance Support Services P/L reserve the right to assign support contracts to a third party.
• Unless otherwise specified, Time and Attendance Support Services P/L
  
• At the discretion of Time and Attendance Support Services P/L, Annual Support Increases may be applied without notification at the rate of 75% of CPI (according to the Australian Bureau of Statistics (ABS). If the rate increase is applied after multiple 12-month periods, it will be applied cumulatively.
  Rate increases above 75% of CPI will be notified 30 days before contract renewal.

Hosting Services

• Unless otherwise stated, hosting service fees are based on a 12-month term and are non-refundable.
• Data backups are the responsibility of the end user.
• The end users agree to abide by the stipulated licence agreements.
  

IT Services - Non Product Related.

• Unless otherwise stated, IT support that does not relate directly to any of our products or services is chargeable at our standard support rate per hour or part thereof.
• Upon establishing that a support issues is unrelated to one of our products you will be directed to a credit card payment portal where there will be an option to pay for any required IT services at an agreed rate.